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Paul M
1 reviews | Active since Mar 2026
14 Apr 2026, 11:13
Problem receing emails
I am not receing any emails. How do I fix this?
Helpful (0)
Replies (3)0
Replies (3)
Mweb's replyOfficial
14 Apr 2026, 11:23Hi Paul, we can understand how disruptive this is, especially when email is a key way of staying connected and you’re suddenly not receiving messages at all. Let’s work through a few focused checks to help restore your email: First, please check whether emails are appearing in folders such as Spam, Junk, Archive, or Trash, as messages are sometimes filtered incorrectly. If you’re using webmail, try logging out and back in again, or open it in an incognito/private browser window to rule out browser-related issues. If you’re using an email app (Outlook, phone mail app, etc.), please ensure the account is still connected correctly and try removing and re-adding the mailbox if necessary, as syncing issues can sometimes block incoming mail. Also, check if your mailbox storage is full, when storage is maxed out, new emails will not be delivered until space is cleared. If after these steps the issue continues, let us know and we’ll guide you further based on what you’re seeing on your side. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply14 Apr 2026, 11:23
Official
Hi Paul, we can understand how disruptive this is, especially when email is a key way of staying connected and you’re suddenly not receiving messages at all. Let’s work through a few focused checks to help restore your email: First, please check whether emails are appearing in folders such as Spam, Junk, Archive, or Trash, as messages are sometimes filtered incorrectly. If you’re using webmail, try logging out and back in again, or open it in an incognito/private browser window to rule out browser-related issues. If you’re using an email app (Outlook, phone mail app, etc.), please ensure the account is still connected correctly and try removing and re-adding the mailbox if necessary, as syncing issues can sometimes block incoming mail. Also, check if your mailbox storage is full, when storage is maxed out, new emails will not be delivered until space is cleared. If after these steps the issue continues, let us know and we’ll guide you further based on what you’re seeing on your side. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
PM
Paul M's updateReviewer Update
15 Apr 2026, 09:26I have done all that. My webmail emails have all been deleted and I dont know how to change my passord becuase I am not receing emails. Someone has hacked my account and has diverted my emails
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Paul M's update15 Apr 2026, 09:26
Reviewer Update
I have done all that. My webmail emails have all been deleted and I dont know how to change my passord becuase I am not receing emails. Someone has hacked my account and has diverted my emails
Mweb's replyOfficial
15 Apr 2026, 10:52Hello Paul,
We understand how concerning this must be, especially given that you’re not receiving emails at all and are worried that your account may have been compromised.
To help secure your account, we recommend changing your email password as a priority to ensure it remains protected.
To change your password:
Log into https://my.mweb.co.za/
Select My Email Accounts
Click the settings icon next to the relevant email address
Select Access Details
Update your password and click Save
Regarding the issue of not receiving emails, please log into our Webmail platform here: https://www.mweb.co.za/webmail and check whether any content filters have been set up, as these may be blocking or redirecting incoming mail.
To check or remove content filters:
Select More at the top
Click Settings
Select Content Filtering on the left
Remove any filters listed
Once this has been done, please ask someone to send you a few emails to confirm whether messages are being received successfully.
If the issue continues after these steps, let us know and we’ll assist further.
Kind regards,
Mweb Team
We understand how concerning this must be, especially given that you’re not receiving emails at all and are worried that your account may have been compromised.
To help secure your account, we recommend changing your email password as a priority to ensure it remains protected.
To change your password:
Log into https://my.mweb.co.za/
Select My Email Accounts
Click the settings icon next to the relevant email address
Select Access Details
Update your password and click Save
Regarding the issue of not receiving emails, please log into our Webmail platform here: https://www.mweb.co.za/webmail and check whether any content filters have been set up, as these may be blocking or redirecting incoming mail.
To check or remove content filters:
Select More at the top
Click Settings
Select Content Filtering on the left
Remove any filters listed
Once this has been done, please ask someone to send you a few emails to confirm whether messages are being received successfully.
If the issue continues after these steps, let us know and we’ll assist further.
Kind regards,
Mweb Team
Best regards,
Mweb's reply15 Apr 2026, 10:52
Official
Hello Paul,
We understand how concerning this must be, especially given that you’re not receiving emails at all and are worried that your account may have been compromised.
To help secure your account, we recommend changing your email password as a priority to ensure it remains protected.
To change your password:
Log into https://my.mweb.co.za/
Select My Email Accounts
Click the settings icon next to the relevant email address
Select Access Details
Update your password and click Save
Regarding the issue of not receiving emails, please log into our Webmail platform here: https://www.mweb.co.za/webmail and check whether any content filters have been set up, as these may be blocking or redirecting incoming mail.
To check or remove content filters:
Select More at the top
Click Settings
Select Content Filtering on the left
Remove any filters listed
Once this has been done, please ask someone to send you a few emails to confirm whether messages are being received successfully.
If the issue continues after these steps, let us know and we’ll assist further.
Kind regards,
Mweb Team
We understand how concerning this must be, especially given that you’re not receiving emails at all and are worried that your account may have been compromised.
To help secure your account, we recommend changing your email password as a priority to ensure it remains protected.
To change your password:
Log into https://my.mweb.co.za/
Select My Email Accounts
Click the settings icon next to the relevant email address
Select Access Details
Update your password and click Save
Regarding the issue of not receiving emails, please log into our Webmail platform here: https://www.mweb.co.za/webmail and check whether any content filters have been set up, as these may be blocking or redirecting incoming mail.
To check or remove content filters:
Select More at the top
Click Settings
Select Content Filtering on the left
Remove any filters listed
Once this has been done, please ask someone to send you a few emails to confirm whether messages are being received successfully.
If the issue continues after these steps, let us know and we’ll assist further.
Kind regards,
Mweb Team
Best regards,