lA
linda A
1 reviews | Active since Aug 2012
24 Aug 2026, 17:26
Problem is with trying to get thru to an agent, holding on in the queue for over an hour on more than one occasion, then being given the incorrect advice; being put thru to another Dept and being cut off, so having to start the entire process again; no re
Problem is with trying to get thru to an agent, holding on in the queue for over an hour on more than one occasion, then being given the incorrect advice; being put thru to another Dept and being cut off, so having to start the entire process again; no response to 2 e-mail queries. On the plus side, agent Abdul's service was excellent!
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Mweb's replyOfficial
25 Aug 2026, 08:38Hello Linda
We appreciate you sharing this feedback, particularly the recognition for Abdul. We’re pleased to hear that he provided excellent service and made a positive difference to your experience. We’ll be sure to pass this on to him.
We appreciate you sharing this feedback, particularly the recognition for Abdul. We’re pleased to hear that he provided excellent service and made a positive difference to your experience. We’ll be sure to pass this on to him.
We also recognise the frustration caused by the long wait times, being transferred between departments, calls disconnecting, and not receiving responses to your email queries. This is not the level of service we want you to experience, and your feedback highlights areas where we need to do better.
Please feel free to send us your account information and any relevant reference numbers via our Live Chat support channel. We’d like to review what happened and ensure your outstanding queries are properly followed up.
For convenience, you can also manage your Mweb services through the Mweb app, keeping your account and support options within easy reach. 💙
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply25 Aug 2026, 08:38
Official
Hello Linda
We appreciate you sharing this feedback, particularly the recognition for Abdul. We’re pleased to hear that he provided excellent service and made a positive difference to your experience. We’ll be sure to pass this on to him.
We appreciate you sharing this feedback, particularly the recognition for Abdul. We’re pleased to hear that he provided excellent service and made a positive difference to your experience. We’ll be sure to pass this on to him.
We also recognise the frustration caused by the long wait times, being transferred between departments, calls disconnecting, and not receiving responses to your email queries. This is not the level of service we want you to experience, and your feedback highlights areas where we need to do better.
Please feel free to send us your account information and any relevant reference numbers via our Live Chat support channel. We’d like to review what happened and ensure your outstanding queries are properly followed up.
For convenience, you can also manage your Mweb services through the Mweb app, keeping your account and support options within easy reach. 💙
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team