PRO-RATA DOUBLE BILLING?

I refer to call ***

The account has been disconnected & impacted my Wife as she is working from home. 48 hours with no productivity & income lost.

From the unsatisfactory response pertaining to the billing, method & pro-rata. Different people with their own explanation on the billing of my account, leaves a bitter taste on the service & inconvenience caused.

Granted. The payments already made of R399 is short of R33.29 x 3-4 months. From the explanation I got from the lady on the above reference but I cannot accept mid-month double billings & explained as pro-prata?????????

It is unfortunate that we could not continue with the previous provider due to network coverage. But we never had to pay more than what was advertised!

I require to be reconnected IMMEDIATELY. The account must be reconciled & invoiced the short payments of R33.29 x the number of months used.

Stop “double-billing” the account mid-month with figures which can not be explained & leaves the account in areas. - If this cannot be done. You are welcome collect the router & the mini battery/inverter.

HOW ELSE ARE WE SUPPOSED TO MAKE AN INVOME IF THE ABOVE HAPPENS???????