Possibly the worst service ever ...

The migration that Mweb is currently going through is an absolute disaster. Firstly, we were unaware of the migration, so only discovered this earlier in the week when my emails stopped working and I then tried to log onto my mail on the web. Secondly, I have been trying all sorts of options and instructions, both from the voice prompts from the call centre, website, etc. with NO luck, which is highly frustrating! And the music is sooooo annoying ...

It is now the second evening that I have tried to get through to their call centre. I have been on the call for 2 hours and 20 minutes already and only moved from being Caller #5 to Caller #1. Then I eventually get through and after the (must I say, very friendly and patient) consultant tried to help me for almost 45 minutes, without any luck, the call got cut off. I have tried every suggested change to be made from the Mweb website: none of which worked on my email, changing the SMTP or trying any of the other suggested changes. Voice prompt on ***: I was waiting in line as Caller 3 for over an hour and again as Caller 2 for 35 min the previous time I tried to call. The caller position never changed during that time, making me think that the system is glitching and not moving forward at all. Suggested website page from Call centre voice prompt: help.mweb.co.za/webmail only gives a 404 error code The Chatbot provided responses for the first few comments and then nothing further happened. Only to send a message after an hour that the consultants have left the chat. I sent an email to the *** with an automated response that I will be answered within 24-48 hours, but no such thing. There are a LOT of promises made which are not adhered to ... dedicated email teams, returning messages within 24-48 hours, etc, etc. This is pathetic and then they want me to pay for this ....