Poorest service from mweb and Vumatel

I phoned mweb on the 24/11/2021 to change over to a fibre line because our normal ADSL line has being down for a long time, the sales person from mweb assisted me with a fibre order that was submitted to the Fibre provider who is Vumatel, till now we still haven't had any feedback from mweb or Vumatel, our rooter hasn't even being delivered yet, I've never in my life received such bad service, if I long onto my mweb account it keeps saying order has being escalated to the infrastructure provider, I advise mweb and Vumatel to advise on feedback as soon as possible otherwise I'm going to cancel this order and go somewhere else Order number: X***