Poorest customer care

Hi Nkululeko, we can understand how frustrating this experience has been,  long wait times, struggling to reach a consultant, and feeling like you’re not getting the service you’re paying for is not the experience we want for you. This isn’t the level of support we aim to deliver, and it’s important that your specific query is looked into properly so it can be resolved without any further delays. Please send us a private message with your account details and a brief description of the issue you’re facing. That will allow us to locate your account quickly and take ownership of getting this addressed with the right team. We’ll make sure your case is handled with the attention it deserves and that you’re kept updated as we move toward a resolution. Kind regards,
 The Mweb Team