Poor (zero) service from MWEB online query system and call centre

I have been trying to resolve issues for my company emails via the call centre or their website query system for about 2 months with absolutely no success. 1. I get passed of between different departments - they have not idea who should deal with my issues, 2. When I have spoken to agents they report the issue is being looked at or escalated or referred. With zero success. Do OT subscribe to their services. They are UNABLE to provide ANY after sales back up. A person can also not visit a MWEB store/office to talk to someone because "since covid" they dont do that. I have no idea how to deal with my issues other than seek another service provider and cancel my company's services. I have been charged for a service for over 4 years and have not received the service at all...I need a refund for the past and the service to be activated going forward. They are not able to do that and continue charging for services not rendered. I also need to register new email accounts and they cannot assist.