* Poor WiFi Service and Constant Buffering * Extremely Unstable Network * Frustrated With Mweb Service * Bad Customer Support and Network Issues * Constant Buffering and No Assistance * Unacceptable Internet Service * WiFi Always Disconnecting * Poor Conn

Good day Mweb.

I am extremely frustrated with the poor service and constant network problems I’ve been experiencing. Every single month I pay my account on time, yet I constantly struggle to use my WiFi because the network is always unstable and buffering. I work from home and this has become a serious problem because I can barely do my work properly with the connection constantly dropping.

I called this afternoon to get assistance, but it is always a struggle to get hold of someone. Every time I complain, I get told I am through to the wrong department, then my call gets transferred and I end up waiting another 30 minutes with no proper assistance. Even your live chat keeps customers waiting for hours.

Last month I was debited more than the usual amount and I tried to query it, but again, getting assistance was nearly impossible.

I chose Mweb because a friend recommended your service and said there were no network problems, but honestly, I regret taking this WiFi service. Whenever there is an issue, I have to keep switching the router off and on just to get the network working again. I can’t even watch my series in peace without buffering every few seconds.

You are very quick to take customers’ money every month, but very slow when it comes to resolving the problems we face. I need this issue sorted out urgently because this ongoing poor service is unacceptable, it’s simple I will cancel with you.