GF
Galiah F
1 reviews | Active since May 2019
23 Mar 2026, 10:48
Poor vrot service
The customer service one receives are terrible terrible the live agents lie and then don't respond I've contacted you on the 3rd already regarding my account with installments getting too expensive. Thursday I was promised again it will get sorted by the end of the day yet to no avail no communication and now they don't even respond on the live chats I'm seriously considering canceling because this is utter nonsense service.
Helpful (0)
Replies (21)0
Replies (21)GF
Galiah F's updateReviewer Update
23 Mar 2026, 12:33Got an email business rep**** yet no response when I came on here mweb is really playing with their customers
GF
Galiah F's update23 Mar 2026, 12:33
Reviewer Update
Got an email business rep**** yet no response when I came on here mweb is really playing with their customers
Mweb's replyOfficial
23 Mar 2026, 12:49Hi Galiah, we understand how frustrating it has been to experience delays and lack of communication regarding your account. Your experience highlights the inconvenience this has caused, and we want to assure you that your concerns are being taken seriously. Our records show that the discount has been allocated to your account, and there is an open ticket with our retentions team. An update will be provided to you once the issue has been finalised. We appreciate your patience while this matter is being addressed and remain available should you have any further questions. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply23 Mar 2026, 12:49
Official
Hi Galiah, we understand how frustrating it has been to experience delays and lack of communication regarding your account. Your experience highlights the inconvenience this has caused, and we want to assure you that your concerns are being taken seriously. Our records show that the discount has been allocated to your account, and there is an open ticket with our retentions team. An update will be provided to you once the issue has been finalised. We appreciate your patience while this matter is being addressed and remain available should you have any further questions. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
GF
Galiah F's updateReviewer Update
23 Mar 2026, 12:50Why can't I see your response mweb?
GF
Galiah F's update23 Mar 2026, 12:50
Reviewer Update
Why can't I see your response mweb?
GF
Galiah F's updateReviewer Update
23 Mar 2026, 12:52When will it reflect? Because currently it's still showing that high installment on my bill. There's no updated amount on my billing information. I'm not getting any confirmation emails that thus has been done I've contacted you guys on the 3rd already and it's becoming an issue now. You had ample time to make the adjustments.
GF
Galiah F's update23 Mar 2026, 12:52
Reviewer Update
When will it reflect? Because currently it's still showing that high installment on my bill. There's no updated amount on my billing information. I'm not getting any confirmation emails that thus has been done I've contacted you guys on the 3rd already and it's becoming an issue now. You had ample time to make the adjustments.
Mweb's replyOfficial
23 Mar 2026, 12:53Hi Galiah, we understand how frustrating it has been to experience delays and lack of communication regarding your account. Your experience highlights the inconvenience this has caused, and we want to assure you that your concerns are being taken seriously. Our records show that the discount has been allocated to your account, and there is an open ticket with our retentions team. An update will be provided to you once the issue has been finalised. We appreciate your patience while this matter is being addressed and remain available should you have any further questions. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply23 Mar 2026, 12:53
Official
Hi Galiah, we understand how frustrating it has been to experience delays and lack of communication regarding your account. Your experience highlights the inconvenience this has caused, and we want to assure you that your concerns are being taken seriously. Our records show that the discount has been allocated to your account, and there is an open ticket with our retentions team. An update will be provided to you once the issue has been finalised. We appreciate your patience while this matter is being addressed and remain available should you have any further questions. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
GF
Galiah F's updateReviewer Update
23 Mar 2026, 12:54Automated response doesn't solve the issue at hand. I need proof that this has been done
GF
Galiah F's update23 Mar 2026, 12:54
Reviewer Update
Automated response doesn't solve the issue at hand. I need proof that this has been done
GF
Galiah F's updateReviewer Update
23 Mar 2026, 12:55I was told Thursday that I will receive an email by the end of the day yet nothing and your agents does not respond at all.
GF
Galiah F's update23 Mar 2026, 12:55
Reviewer Update
I was told Thursday that I will receive an email by the end of the day yet nothing and your agents does not respond at all.
Mweb's replyOfficial
23 Mar 2026, 13:17Hi Galia, we understand how frustrating it is to be expecting an update and not receive it, especially after being advised it would be sent. The lack of response you’ve experienced only adds to that frustration.We’ve asked our retentions team to follow up with you via email so you can receive the feedback you’ve been waiting for.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply23 Mar 2026, 13:17
Official
Hi Galia, we understand how frustrating it is to be expecting an update and not receive it, especially after being advised it would be sent. The lack of response you’ve experienced only adds to that frustration.We’ve asked our retentions team to follow up with you via email so you can receive the feedback you’ve been waiting for.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
GF
Galiah F's updateReviewer Update
23 Mar 2026, 13:20I hope this will be sorted out today
GF
Galiah F's update23 Mar 2026, 13:20
Reviewer Update
I hope this will be sorted out today
Mweb's replyOfficial
23 Mar 2026, 13:24Hi Galia, we understand your expectation for this to be resolved as soon as possible. Your request is currently with the relevant team and is being attended to.Feedback will be provided once there is an update.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply23 Mar 2026, 13:24
Official
Hi Galia, we understand your expectation for this to be resolved as soon as possible. Your request is currently with the relevant team and is being attended to.Feedback will be provided once there is an update.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
GF
Galiah F's updateReviewer Update
23 Mar 2026, 13:27So what happens in the meantime because it's almost month end and at the end of the day you want to bill late fees also because that high installment is just going to hang there I can't afford that it's ridiculous
GF
Galiah F's update23 Mar 2026, 13:27
Reviewer Update
So what happens in the meantime because it's almost month end and at the end of the day you want to bill late fees also because that high installment is just going to hang there I can't afford that it's ridiculous
Mweb's replyOfficial
23 Mar 2026, 13:35Hi Galia, we understand your concern, especially with month-end approaching and the impact this has on your finances. The situation you’ve described is fully acknowledged, and we recognise the urgency around it.Your query is currently being reviewed by our retentions team, who are looking into the matter. You will be provided with updates as there is progress.If you would like us to look into anything further or share additional details on your account, please feel free to DM us, and we’ll assist you directly.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply23 Mar 2026, 13:35
Official
Hi Galia, we understand your concern, especially with month-end approaching and the impact this has on your finances. The situation you’ve described is fully acknowledged, and we recognise the urgency around it.Your query is currently being reviewed by our retentions team, who are looking into the matter. You will be provided with updates as there is progress.If you would like us to look into anything further or share additional details on your account, please feel free to DM us, and we’ll assist you directly.Kind regards,
The Mweb Team
The Mweb Team
Best regards,
GF
Galiah F's updateReviewer Update
25 Mar 2026, 12:39I see that they have tried to contact me unfortunately I was unavailable however they can call again as I am available now
GF
Galiah F's update25 Mar 2026, 12:39
Reviewer Update
I see that they have tried to contact me unfortunately I was unavailable however they can call again as I am available now
Mweb's replyOfficial
25 Mar 2026, 12:51Hi Galiah, thank you for letting us know that you’re now available. We have requested that our team call you again so you can be assisted directly. This will allow your query to be addressed at a time that works for you. We appreciate your patience while this is being arranged. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply25 Mar 2026, 12:51
Official
Hi Galiah, thank you for letting us know that you’re now available. We have requested that our team call you again so you can be assisted directly. This will allow your query to be addressed at a time that works for you. We appreciate your patience while this is being arranged. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
GF
Galiah F's updateReviewer Update
25 Mar 2026, 12:52Okay thank you.
GF
Galiah F's update25 Mar 2026, 12:52
Reviewer Update
Okay thank you.
Mweb's replyOfficial
25 Mar 2026, 12:53You're most welcome, Galiah.
Best regards,
Mweb's reply25 Mar 2026, 12:53
Official
You're most welcome, Galiah.
Best regards,
GF
Galiah F's updateReviewer Update
25 Mar 2026, 15:58They still haven't called.
GF
Galiah F's update25 Mar 2026, 15:58
Reviewer Update
They still haven't called.
Mweb's replyOfficial
25 Mar 2026, 16:02Hi Galiah, thank you for letting us know. We understand how frustrating it is to be waiting for a call that hasn’t come through, especially after it was already expected. We’ve submitted a follow-up with the team to have this attended to. This will prompt a renewed attempt to reach you and move things forward. We appreciate your patience while this is being coordinated. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
Mweb's reply25 Mar 2026, 16:02
Official
Hi Galiah, thank you for letting us know. We understand how frustrating it is to be waiting for a call that hasn’t come through, especially after it was already expected. We’ve submitted a follow-up with the team to have this attended to. This will prompt a renewed attempt to reach you and move things forward. We appreciate your patience while this is being coordinated. Kind regards,
The Mweb Team
The Mweb Team
Best regards,
GF
Galiah F's updateReviewer Update
25 Mar 2026, 16:08They called but my phone didn't even ring twice and the call was ended
GF
Galiah F's update25 Mar 2026, 16:08
Reviewer Update
They called but my phone didn't even ring twice and the call was ended
GF
Galiah F's updateReviewer Update
25 Mar 2026, 16:19It's fine they have sorted it out thanks for the assistance.
GF
Galiah F's update25 Mar 2026, 16:19
Reviewer Update
It's fine they have sorted it out thanks for the assistance.
Mweb's replyOfficial
25 Mar 2026, 16:23You're most welcome, Galiah.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,
Mweb's reply25 Mar 2026, 16:23
Official
You're most welcome, Galiah.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Best regards,