Poor Turnaround on Domain Migration

It is clear that this forum is one of the only tools available to ordinary consumers to invoke action from a corporate of the size of Mweb. This is the second time I am having to post a report on this site with the hope that something gets done to action a standard request within Mweb's own committed deadline. I requested a domain migration from one platform to another within the internal infrastructure of Mweb. The sales person Jonathan Smith assured me that this migration will be done within 3-5 days. it has now been 6 days and still no action. A further frustration is that there is a call center number that is listed as his contact number so any attempt to contact him directly is met with a long waiting time and thereafter a promise that a call back will be done. There is no guarantee that this will be done quickly but rather within 48 hours. Customer service does not seem to be priority once MWEB has secured a sale and long standing clients of MWEB do not get rewarded for their loyalty with any decent level of service. My previous issue has still not been resolved and has been ongoing for 18 months. I have to keep calling the call center to follow-up. Management...this is poor