AE
Andre E
1 reviews | Active since May 2016
10 Jun 2026, 09:55
Poor telephony contact
Poor telephony contact. Waited 2 hours to speak to someone and no one available on the chat function.
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Replies (1)
Mweb's replyOfficial
10 Jun 2026, 10:02Hi Andre,
We hear your frustration, especially after waiting an extended period on the phone and still not getting through, as well as the live chat not being available when you needed support. That’s not the experience we want you to have, and we understand how disruptive this delay is when you’re trying to get help.To ensure we can properly assist and route your query to the right team without further delay, we’ll need a few more details from you.Kindly send us a DM with your account details and a brief summary of the issue, so we can pick this up directly, investigate what caused the breakdown in support access, and ensure it is followed through appropriately.We’ll take it from there and make sure it is attended to.Kind regards,
The Mweb Team
We hear your frustration, especially after waiting an extended period on the phone and still not getting through, as well as the live chat not being available when you needed support. That’s not the experience we want you to have, and we understand how disruptive this delay is when you’re trying to get help.To ensure we can properly assist and route your query to the right team without further delay, we’ll need a few more details from you.Kindly send us a DM with your account details and a brief summary of the issue, so we can pick this up directly, investigate what caused the breakdown in support access, and ensure it is followed through appropriately.We’ll take it from there and make sure it is attended to.Kind regards,
The Mweb Team
Best regards,
Mweb's reply10 Jun 2026, 10:02
Official
Hi Andre,
We hear your frustration, especially after waiting an extended period on the phone and still not getting through, as well as the live chat not being available when you needed support. That’s not the experience we want you to have, and we understand how disruptive this delay is when you’re trying to get help.To ensure we can properly assist and route your query to the right team without further delay, we’ll need a few more details from you.Kindly send us a DM with your account details and a brief summary of the issue, so we can pick this up directly, investigate what caused the breakdown in support access, and ensure it is followed through appropriately.We’ll take it from there and make sure it is attended to.Kind regards,
The Mweb Team
We hear your frustration, especially after waiting an extended period on the phone and still not getting through, as well as the live chat not being available when you needed support. That’s not the experience we want you to have, and we understand how disruptive this delay is when you’re trying to get help.To ensure we can properly assist and route your query to the right team without further delay, we’ll need a few more details from you.Kindly send us a DM with your account details and a brief summary of the issue, so we can pick this up directly, investigate what caused the breakdown in support access, and ensure it is followed through appropriately.We’ll take it from there and make sure it is attended to.Kind regards,
The Mweb Team
Best regards,