Poor technical support, day 4 of no internet!

On Saturday around 13:00 my LTE-A showed that I had no internet after it worked fine the morning. Inspection of my account it showed that I have over 26GB left in my capped bundle. On Sunday morning I logged a query on the website by means of my phone. I received no response and my service is still down. I logged a second query yesterday when my service was still down. I also called technical support and R15.00 in mobile call costs later and the cue only getting shorter at a rate of 5 minutes per customer, I decided to save myself time and money and hang up rather. At this point I am still awaiting a response as well as my service being up and running. I think this is very poor service.