CS
Cheryl S
1 reviews | Active since Mar 2009
11 Feb 2016, 19:42
Poor technical support
Slow slow slow wifi for four days! Two calls to tech support and after 2nd call with someone called Mark - NO CONNECTION AT ALL AND NOW LANDLINES DEAD!! WHAT DID HE DO?? Get someone to Fix it now please
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Replies (1)
Mweb's replyOfficial
12 Feb 2016, 11:54Hello dlova,
Thank you for taking the time to make contact with us.
Our customer care representative has since been in contact with you.
We received confirmation that the ADSL is now connected, however is still slow. Our Technical Specialist will call and troubleshoot the speeds with you.
Please do ensure you report the Analogue issue to Telkom, as the telephone line is still down.
Contact will be made with you later today.
Kind regards
MWEB Client Services
Thank you for taking the time to make contact with us.
Our customer care representative has since been in contact with you.
We received confirmation that the ADSL is now connected, however is still slow. Our Technical Specialist will call and troubleshoot the speeds with you.
Please do ensure you report the Analogue issue to Telkom, as the telephone line is still down.
Contact will be made with you later today.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply12 Feb 2016, 11:54
Official
Hello dlova,
Thank you for taking the time to make contact with us.
Our customer care representative has since been in contact with you.
We received confirmation that the ADSL is now connected, however is still slow. Our Technical Specialist will call and troubleshoot the speeds with you.
Please do ensure you report the Analogue issue to Telkom, as the telephone line is still down.
Contact will be made with you later today.
Kind regards
MWEB Client Services
Thank you for taking the time to make contact with us.
Our customer care representative has since been in contact with you.
We received confirmation that the ADSL is now connected, however is still slow. Our Technical Specialist will call and troubleshoot the speeds with you.
Please do ensure you report the Analogue issue to Telkom, as the telephone line is still down.
Contact will be made with you later today.
Kind regards
MWEB Client Services
Best regards,