Poor Technical response service

On 31 Aug 2023 I logged a call that my internet is not working with ref MWB***8. Mweb informed the issue is with open serve and logged the call with open serve on my behalf. On 07 Sep 23 I called MWEB again as after 7 days I heard zero from them and nothing is working. They firstly make you wait 15 minutes to speak to a consultant. Than the consultant tells me this was resolved on 01 Sep 2023. How can it be as the internet is still not working. How am I suppose to9 manage? Its over 7 days and I have no wifi at home.