Poor support over the phone.

Poor support. Good day hope this email finds you well. I want to log a complaint about mweb. I changed my banking details on the mweb app on the 28th of December, my debit order date is 31st December 2025. My debit order didn't went through. On the 6 January 2026 I made contact with mweb I was number 6 in the queue for billing department. I spend 4Hours 30min and stil couldn't get through to them. I used my daughter's phone and call as a new client and get hold of them within 50min and i were numbered 10 in the queue. When they transfer me to the billing department, again numer 5 in the queue. When i reach number 1 they drop the call. I must spend so much money on airtime, and still no luck to get my account sorted out. How is it when you call as a new client you get better treatment as an existing customer.

What can I do now? On the internet side I can't complain. Kind regards Mr Britz *** Mweb account number: ***7