Poor support
<p>Hi</p> <p>This is the 3rd or 4th day I am without a phone line or internet. What the **** do I pay you line rental when you do no better than Telkom support. It is a competitive market out there for ISP.</p> <p>I want a telephonic reply from your support and this call escalated. The only reply I have had in 3 days is the usual lazy and generic reply saying you have reset my port. Before my line dropped completely I was getting insane packet loss and my line was synchronizing anywhere between 7-10 Mbps. The tickets I logged on your "convenient" online portal also got the lazy and generic reply saying my port was reset. On these multiple occasions I logged the tickets and they were closed, my line quality and internet experience did not change. In fact, it degraded further.</p> <p>Original reference: ********** ********** </p> <p>Regards</p>
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Mweb's replyOfficial
21 Nov 2016, 12:08Hi kyle-engelbrecht
Thank you for bringing this to our attention.
As pe your telecon with our Customer Service consultant, your query has been addressed. Your case has been escalated to the relevant department for assistance and callback rescheduled for later this afternoon.
We will remain your point of contact until this is resolved.
Kind regards
MWEB Client Services
Best regards,
Mweb's reply21 Nov 2016, 12:08
Official
Hi kyle-engelbrecht
Thank you for bringing this to our attention.
As pe your telecon with our Customer Service consultant, your query has been addressed. Your case has been escalated to the relevant department for assistance and callback rescheduled for later this afternoon.
We will remain your point of contact until this is resolved.
Kind regards
MWEB Client Services
Best regards,