Poor staff training and product knowledge

I called in to confirm the international transfer speeds and was transferred from sales to technical (Logan) who advised me that that they cannot answer and that i should consult forum, i then requested to speak to retention (Brenda) who also could not assist and said they would transfer me back to technical but just dumped me into the main options page where the call was cut. its great that not one area within the company is able to answer a basic question on their product.