PP
Phyllis P
1 reviews | Active since Jul 2016
21 Apr 2026, 12:26
Poor speed and line dropping
I have a 100mb down and a 50mb up line from MWEB. With 3 phones WIFI and 1 media box on Lan to stream with. You would think I have no problem with speed or no buffering. Well think again. With this little things on a 100mb line my WIFI goes down every day. My streaming buffers even on Disney plus which only takes like 5mb to watch something. I have tried calling support but phone out all my money and nothing happens. I have tried the chat no one came back. I am so sick and tired of hearing it could be your router. I have bought 3 routers already but yet the problem is still there. Plus your monthly payment goes up and up and up. But yet you go look at their website and then a new customer pays almost R100 less than you but you have been there for longer. Makes no sense. Look after the customers you have before getting new once. I am so sick fighting with MWEB I am actually searching for a new provider so looking and changing by end May.
Helpful (0)
Replies (4)0
Replies (4)
Mweb's replyOfficial
21 Apr 2026, 12:41Hello Phyllis,
We understand your frustration with the ongoing connectivity issues, especially when you are on a high-speed line and still experiencing buffering, WiFi drops, and inconsistent performance despite trying multiple routers and support channels. This kind of experience is understandably disruptive and exhausting, particularly when you rely on the connection for daily use.
We’ve checked your account and do not see any visible issues on our side. To eliminate any potential underlying faults, the line has been reset. Please restart your router and monitor the connection to see if there is any improvement.
If the issue persists, the next step will be a process of elimination to better identify the cause. Please complete the following checks:
Run a speed test when the issue is experienced
Run another speed test after disconnecting all devices except one for comparison
Test the connection while standing directly next to the router to compare results
Confirm whether you are using any WiFi extenders
Share your findings along with a full description of what exactly you experience on the connection
This information will help us better assess the behaviour of the line and advise on the most appropriate next steps to resolve the issue.
Kind regards,
Mweb Team
We understand your frustration with the ongoing connectivity issues, especially when you are on a high-speed line and still experiencing buffering, WiFi drops, and inconsistent performance despite trying multiple routers and support channels. This kind of experience is understandably disruptive and exhausting, particularly when you rely on the connection for daily use.
We’ve checked your account and do not see any visible issues on our side. To eliminate any potential underlying faults, the line has been reset. Please restart your router and monitor the connection to see if there is any improvement.
If the issue persists, the next step will be a process of elimination to better identify the cause. Please complete the following checks:
Run a speed test when the issue is experienced
Run another speed test after disconnecting all devices except one for comparison
Test the connection while standing directly next to the router to compare results
Confirm whether you are using any WiFi extenders
Share your findings along with a full description of what exactly you experience on the connection
This information will help us better assess the behaviour of the line and advise on the most appropriate next steps to resolve the issue.
Kind regards,
Mweb Team
Best regards,
Mweb's reply21 Apr 2026, 12:41
Official
Hello Phyllis,
We understand your frustration with the ongoing connectivity issues, especially when you are on a high-speed line and still experiencing buffering, WiFi drops, and inconsistent performance despite trying multiple routers and support channels. This kind of experience is understandably disruptive and exhausting, particularly when you rely on the connection for daily use.
We’ve checked your account and do not see any visible issues on our side. To eliminate any potential underlying faults, the line has been reset. Please restart your router and monitor the connection to see if there is any improvement.
If the issue persists, the next step will be a process of elimination to better identify the cause. Please complete the following checks:
Run a speed test when the issue is experienced
Run another speed test after disconnecting all devices except one for comparison
Test the connection while standing directly next to the router to compare results
Confirm whether you are using any WiFi extenders
Share your findings along with a full description of what exactly you experience on the connection
This information will help us better assess the behaviour of the line and advise on the most appropriate next steps to resolve the issue.
Kind regards,
Mweb Team
We understand your frustration with the ongoing connectivity issues, especially when you are on a high-speed line and still experiencing buffering, WiFi drops, and inconsistent performance despite trying multiple routers and support channels. This kind of experience is understandably disruptive and exhausting, particularly when you rely on the connection for daily use.
We’ve checked your account and do not see any visible issues on our side. To eliminate any potential underlying faults, the line has been reset. Please restart your router and monitor the connection to see if there is any improvement.
If the issue persists, the next step will be a process of elimination to better identify the cause. Please complete the following checks:
Run a speed test when the issue is experienced
Run another speed test after disconnecting all devices except one for comparison
Test the connection while standing directly next to the router to compare results
Confirm whether you are using any WiFi extenders
Share your findings along with a full description of what exactly you experience on the connection
This information will help us better assess the behaviour of the line and advise on the most appropriate next steps to resolve the issue.
Kind regards,
Mweb Team
Best regards,
PP
Phyllis P's updateReviewer Update
22 Apr 2026, 19:52I have done all of that and nothing changes. Even when I do a speed test on your app with the scan function and moving router as they suggested tried it 3 times and got the same results 39.6 mb download and 50 mb up. So my up no problem but my download a problem like it always are.
PP
Phyllis P's update22 Apr 2026, 19:52
Reviewer Update
I have done all of that and nothing changes. Even when I do a speed test on your app with the scan function and moving router as they suggested tried it 3 times and got the same results 39.6 mb download and 50 mb up. So my up no problem but my download a problem like it always are.
Mweb's replyOfficial
23 Apr 2026, 09:24Hi Phyllis,
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to follow all the recommended troubleshooting steps, including multiple speed tests and router repositioning, only to continue experiencing slow download speeds while uploads remain unaffected.
Further action has been taken, and a Technical Specialist has been arranged to reach out to you as soon as possible to troubleshoot the issue in more detail and work towards a resolution. The reference number for this callback is MWB***5.
Your feedback regarding the ongoing performance concerns will also be shared with our Service Quality Team for review and improvement, as consistent and reliable service is important to us.
Should you need any further assistance or wish to follow up, please feel free to contact us via direct messaging on Hello Peter and the team will gladly assist.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to follow all the recommended troubleshooting steps, including multiple speed tests and router repositioning, only to continue experiencing slow download speeds while uploads remain unaffected.
Further action has been taken, and a Technical Specialist has been arranged to reach out to you as soon as possible to troubleshoot the issue in more detail and work towards a resolution. The reference number for this callback is MWB***5.
Your feedback regarding the ongoing performance concerns will also be shared with our Service Quality Team for review and improvement, as consistent and reliable service is important to us.
Should you need any further assistance or wish to follow up, please feel free to contact us via direct messaging on Hello Peter and the team will gladly assist.
Kind regards,
Mweb Team
Best regards,
Mweb's reply23 Apr 2026, 09:24
Official
Hi Phyllis,
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to follow all the recommended troubleshooting steps, including multiple speed tests and router repositioning, only to continue experiencing slow download speeds while uploads remain unaffected.
Further action has been taken, and a Technical Specialist has been arranged to reach out to you as soon as possible to troubleshoot the issue in more detail and work towards a resolution. The reference number for this callback is MWB***5.
Your feedback regarding the ongoing performance concerns will also be shared with our Service Quality Team for review and improvement, as consistent and reliable service is important to us.
Should you need any further assistance or wish to follow up, please feel free to contact us via direct messaging on Hello Peter and the team will gladly assist.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to follow all the recommended troubleshooting steps, including multiple speed tests and router repositioning, only to continue experiencing slow download speeds while uploads remain unaffected.
Further action has been taken, and a Technical Specialist has been arranged to reach out to you as soon as possible to troubleshoot the issue in more detail and work towards a resolution. The reference number for this callback is MWB***5.
Your feedback regarding the ongoing performance concerns will also be shared with our Service Quality Team for review and improvement, as consistent and reliable service is important to us.
Should you need any further assistance or wish to follow up, please feel free to contact us via direct messaging on Hello Peter and the team will gladly assist.
Kind regards,
Mweb Team
Best regards,
Mweb's replyOfficial
23 Apr 2026, 09:24 Hi Phyllis,
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to follow all the recommended troubleshooting steps, including multiple speed tests and router repositioning, only to continue experiencing slow download speeds while uploads remain unaffected.
Further action has been taken, and a Technical Specialist has been arranged to reach out to you as soon as possible to troubleshoot the issue in more detail and work towards a resolution. The reference number for this callback is MWB***5.
Your feedback regarding the ongoing performance concerns will also be shared with our Service Quality Team for review and improvement, as consistent and reliable service is important to us.
Should you need any further assistance or wish to follow up, please feel free to contact us via direct messaging on Hello Peter and the team will gladly assist.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to follow all the recommended troubleshooting steps, including multiple speed tests and router repositioning, only to continue experiencing slow download speeds while uploads remain unaffected.
Further action has been taken, and a Technical Specialist has been arranged to reach out to you as soon as possible to troubleshoot the issue in more detail and work towards a resolution. The reference number for this callback is MWB***5.
Your feedback regarding the ongoing performance concerns will also be shared with our Service Quality Team for review and improvement, as consistent and reliable service is important to us.
Should you need any further assistance or wish to follow up, please feel free to contact us via direct messaging on Hello Peter and the team will gladly assist.
Kind regards,
Mweb Team
Best regards,
Mweb's reply23 Apr 2026, 09:24
Official
Hi Phyllis,
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to follow all the recommended troubleshooting steps, including multiple speed tests and router repositioning, only to continue experiencing slow download speeds while uploads remain unaffected.
Further action has been taken, and a Technical Specialist has been arranged to reach out to you as soon as possible to troubleshoot the issue in more detail and work towards a resolution. The reference number for this callback is MWB***5.
Your feedback regarding the ongoing performance concerns will also be shared with our Service Quality Team for review and improvement, as consistent and reliable service is important to us.
Should you need any further assistance or wish to follow up, please feel free to contact us via direct messaging on Hello Peter and the team will gladly assist.
Kind regards,
Mweb Team
Thank you for taking the time to share your feedback with us. We understand how frustrating it is to follow all the recommended troubleshooting steps, including multiple speed tests and router repositioning, only to continue experiencing slow download speeds while uploads remain unaffected.
Further action has been taken, and a Technical Specialist has been arranged to reach out to you as soon as possible to troubleshoot the issue in more detail and work towards a resolution. The reference number for this callback is MWB***5.
Your feedback regarding the ongoing performance concerns will also be shared with our Service Quality Team for review and improvement, as consistent and reliable service is important to us.
Should you need any further assistance or wish to follow up, please feel free to contact us via direct messaging on Hello Peter and the team will gladly assist.
Kind regards,
Mweb Team
Best regards,