NC
Nomthandazo C
1 reviews | Active since Aug 2013
20 Apr 2026, 10:37
POOR SERVICES
Terrible, terrible and extremely poor service. I have been caller number 2 for the past 40 minutes and that call just ended/terminated and now i have to call again and wait another hour. It’s astonishing how quickly calls are answered when contacting the sales team—clearly because it generates revenue for them. Calling this service “horrible” is an understatement.
You don’t even deserve a one-star rating. If it were possible, I wouldn’t give you even a single star.
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Mweb's replyOfficial
20 Apr 2026, 10:46Hi Nomthandazo, we acknowledge your frustration and understand how unacceptable it is to have waited on the line for such an extended period, only for the call to drop. That is not the experience we aim to provide, and we appreciate you bringing this to our attention. We also take note of your feedback regarding the difficulty in reaching support compared to other departments. This has been included in your case for internal review. To assist further, please confirm if your query is still active so it can be prioritised correctly and handled without you needing to queue again unnecessarily. If the issue is still unresolved, we will ensure it is escalated appropriately for urgent attention.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team
Mweb's reply20 Apr 2026, 10:46
Official
Hi Nomthandazo, we acknowledge your frustration and understand how unacceptable it is to have waited on the line for such an extended period, only for the call to drop. That is not the experience we aim to provide, and we appreciate you bringing this to our attention. We also take note of your feedback regarding the difficulty in reaching support compared to other departments. This has been included in your case for internal review. To assist further, please confirm if your query is still active so it can be prioritised correctly and handled without you needing to queue again unnecessarily. If the issue is still unresolved, we will ensure it is escalated appropriately for urgent attention.
Kind regards,
The Mweb Team
Kind regards,
The Mweb Team