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Daniel D

1 reviews | Active since Mar 2011

13 Dec 2017, 14:08

POOR SERVICE WITH REINSTATING MAILBOX

I first phoned MWEB on 3/12/2017 with regard to a mailbox they deleted. After several on-line queries and more calls - two weeks later-this critical mailbox has not been reinstated!

I phoned again this morning and was told it is getting urgent attention - but still outstanding at 14:00.......

0
Replies (4)
Mweb
Mweb's reply13 Dec 2017, 14:33
Official

Good Day hummer1,

Thank you for taking the time to raise your concerns.

The email address has since been added to your account and is linked to account number: ***

I have also sent you a password reminder via sms, for the email address in question.

Please do let us know should you require any further feedback or assistance.

Kind regards
MWEB Client services

DD
Daniel D's update13 Dec 2017, 14:53
Reviewer Update
Thank you for this speedy response - did receive your confirmation! Much appreciated. However account ********** is an old account that will be cancelled 1 January 2018 - hence I requested this mailbox to be added to account ********** 2. Please add this mailbox to account ********** 2.
Mweb
Mweb's reply13 Dec 2017, 14:56
Official

Thanks for the feedback hummer1.

I saw that portion of your request and I have escalated a follow up regarding it.

We should be providing you feedback regarding, the email address being linked to the alternate account.

Kind regards
MWEB Client Services

DD
Daniel D's update13 Dec 2017, 15:23
Reviewer Update
Thank you for the speedy response and actions MWEB!