Poor Service weak Support / Sales Staff

I purchased a Business Uncapped line with MWeb and to be frank the ADSL service has been poor for months.<br> Phoning the support staff revealed ... nothing.<br> <br> After 6 years of using the service today they Throttled me and yes we had done many downloads for our software business. What got me is when I called and asked them to make this one exception after 6 years they said no the system implements the throttle and they could do nothing. I must wait for 3 days for it to be usable again.<br> <br> I explained I was going to leave for another ISP if they could not provide an alternative even if I had to pay! After a while I was put through the sales and waited 20 minutes before I rang off and closed by Mweb account.<br> <br> What is the point of having staff that aren't empowered to be able to make a decision and help a long standing customer. Pathetic fat cat attitude I sure they won't give a dam if their clients all leave.<br> <br> Final I've switched to another ISP and what a breath of fresh air the service works and their support staff respond quickly. Should have left Mweb years ago. <br> <br> <br>