Poor service relating to upgrade query

Hello Peter,<br> <br> About 6 days ago I requested Mweb to confirm the price for an upgrade from 2Mb to 4Mb uncapped. They rep**** and asked if they could proceed. I responded by agreeing to upgrade but first asked them to give me a estimate of what download speed I reasonably could expect on a 4Mb line. They wrote to say they could not guarantee a download speed. So I wrote back to reiterate that I was not looking for a guarantee, but that I simply wanted a indication of what download speed I could reasonably expect using a 4Mb line. I also patiently explained to them that without this insight there would be no value in upgrading my line speed.. They then rep**** saying they had escalated my enquiry to their technical team...and that is the last I have heard.<br> <br> Going from a position of wanting a quick line speed upgrade, I am now frustrated at not getting this simple piece of information in order to make an informed decision and the fact that 6 days has now transpired.<br> <br> regards<br> Mark<br>