Poor service received from MWEB

Extremely Poor Service and No Feedback from MWEB

I am extremely disappointed with the level of service I have received from MWEB.

I recently moved to a new premises where fibre is not yet available, and I have been trying for quite some time to have LTE added to my account as an alternative. Unfortunately, my experience has been nothing short of frustrating. Every time I attempt to contact MWEB, I am transferred from one consultant to another without any resolution, and in many cases, the call simply drops. This has resulted in a complete waste of my time and no progress whatsoever. Today once again I tried contacting them and yet again the call dropped.

In an effort to escalate the matter, I even sent a formal complaint to the MWEB complaints email address. To date, I have not received any follow-up call, which is extremely unprofessional and unacceptable.

As a paying customer to MWEB for some time now, I expect efficient service and clear communication. Instead, I have been met with poor support and no urgency to resolve my issue. It is incredibly disappointing, especially when other service providers are readily available and responsive.

At this point, I only received an email back from MWEB indicating that they will be cancelling my service altogether, as it seems as if MWEB does not seem interested in assisting or retaining its customers.

I hope this review prompts some form of action, as the current level of service is simply not acceptable.