TS
Tshemollo S
1 reviews | Active since Dec 2022
13 May 2026, 06:58
Poor service provider, unstable monthly payment
Mweb has now become a **** , I was once disconnected when I called them they insist I should make a double payment, okay then after the whole 15 days of disconnection in April we still paid a full amount,,okay fine.. then tell me why now my bill has increased from R515 to R549 to R570 then now it’s R600 with poor connection still😡
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Mweb's replyOfficial
13 May 2026, 09:45Hi Tshemollo,
Experiencing repeated disconnections, paying in full during extended downtime, and then seeing your monthly charges increase while the connection remains unstable is understandably upsetting. It’s especially frustrating when you feel you’ve done everything required on your side and the service still isn’t delivering the reliability you’re paying for. This is not the experience we want for our clients.
We’ve reviewed your account and can confirm that on invoice IAB***0, the increase you’re seeing includes the following additional charges:
Debit Order Unpaid Fee: R50.00
Reconnection Fee: R30.00
These fees were app**** due to the previous debit order failing and the subsequent reconnection of the service.
If you still require any further assistance or continue to experience connections performance issues, please send us a direct message on Hello Peter with a detailed description of the issue and we’ll gladly assist further and ensure the matter is followed through.
Kind regards,
Mweb Team
Experiencing repeated disconnections, paying in full during extended downtime, and then seeing your monthly charges increase while the connection remains unstable is understandably upsetting. It’s especially frustrating when you feel you’ve done everything required on your side and the service still isn’t delivering the reliability you’re paying for. This is not the experience we want for our clients.
We’ve reviewed your account and can confirm that on invoice IAB***0, the increase you’re seeing includes the following additional charges:
Debit Order Unpaid Fee: R50.00
Reconnection Fee: R30.00
These fees were app**** due to the previous debit order failing and the subsequent reconnection of the service.
If you still require any further assistance or continue to experience connections performance issues, please send us a direct message on Hello Peter with a detailed description of the issue and we’ll gladly assist further and ensure the matter is followed through.
Kind regards,
Mweb Team
Mweb's reply13 May 2026, 09:45
Official
Hi Tshemollo,
Experiencing repeated disconnections, paying in full during extended downtime, and then seeing your monthly charges increase while the connection remains unstable is understandably upsetting. It’s especially frustrating when you feel you’ve done everything required on your side and the service still isn’t delivering the reliability you’re paying for. This is not the experience we want for our clients.
We’ve reviewed your account and can confirm that on invoice IAB***0, the increase you’re seeing includes the following additional charges:
Debit Order Unpaid Fee: R50.00
Reconnection Fee: R30.00
These fees were app**** due to the previous debit order failing and the subsequent reconnection of the service.
If you still require any further assistance or continue to experience connections performance issues, please send us a direct message on Hello Peter with a detailed description of the issue and we’ll gladly assist further and ensure the matter is followed through.
Kind regards,
Mweb Team
Experiencing repeated disconnections, paying in full during extended downtime, and then seeing your monthly charges increase while the connection remains unstable is understandably upsetting. It’s especially frustrating when you feel you’ve done everything required on your side and the service still isn’t delivering the reliability you’re paying for. This is not the experience we want for our clients.
We’ve reviewed your account and can confirm that on invoice IAB***0, the increase you’re seeing includes the following additional charges:
Debit Order Unpaid Fee: R50.00
Reconnection Fee: R30.00
These fees were app**** due to the previous debit order failing and the subsequent reconnection of the service.
If you still require any further assistance or continue to experience connections performance issues, please send us a direct message on Hello Peter with a detailed description of the issue and we’ll gladly assist further and ensure the matter is followed through.
Kind regards,
Mweb Team