KA
Krupa A
1 reviews | Active since Jun 2023
10 Apr 2026, 19:10
Poor service provider. Don't take Mweb
Staff is so unhelpful. When you call centre's...you can hold on the line for over 1 hour. Live chat ..no agent comes online even after 60 minutes. Sent a direct message on Facebook..they say they will only get back to me in 48hours. What service is this. My internet at home keeps getting disconnected...connected with no Internet access. I'm paying for this service but theycahr help fix it. I plan to cancel this and never take a service with them again.
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Mweb's replyOfficial
13 Apr 2026, 08:51 Good morning, Krupa,
We understand how frustrating this experience has been, especially with the long wait times across multiple channels and the ongoing connection issues at home. This is not the level of service we aim to provide, particularly when you rely on a stable connection and timely support.
We’ve located your account and can see that you have since received assistance from our Technical Support Team. A line fault has been logged with Vumatel under ticket reference MWB***1 for further investigation.
Our team that handles line faults is actively following up on this and you will receive updates via SMS as the fault progresses.
If you need any further assistance in the meantime, please send us a direct message on Hello Peter, and the team will be happy to help.
Kind regards,
The Mweb Team
We understand how frustrating this experience has been, especially with the long wait times across multiple channels and the ongoing connection issues at home. This is not the level of service we aim to provide, particularly when you rely on a stable connection and timely support.
We’ve located your account and can see that you have since received assistance from our Technical Support Team. A line fault has been logged with Vumatel under ticket reference MWB***1 for further investigation.
Our team that handles line faults is actively following up on this and you will receive updates via SMS as the fault progresses.
If you need any further assistance in the meantime, please send us a direct message on Hello Peter, and the team will be happy to help.
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 08:51
Official
Good morning, Krupa,
We understand how frustrating this experience has been, especially with the long wait times across multiple channels and the ongoing connection issues at home. This is not the level of service we aim to provide, particularly when you rely on a stable connection and timely support.
We’ve located your account and can see that you have since received assistance from our Technical Support Team. A line fault has been logged with Vumatel under ticket reference MWB***1 for further investigation.
Our team that handles line faults is actively following up on this and you will receive updates via SMS as the fault progresses.
If you need any further assistance in the meantime, please send us a direct message on Hello Peter, and the team will be happy to help.
Kind regards,
The Mweb Team
We understand how frustrating this experience has been, especially with the long wait times across multiple channels and the ongoing connection issues at home. This is not the level of service we aim to provide, particularly when you rely on a stable connection and timely support.
We’ve located your account and can see that you have since received assistance from our Technical Support Team. A line fault has been logged with Vumatel under ticket reference MWB***1 for further investigation.
Our team that handles line faults is actively following up on this and you will receive updates via SMS as the fault progresses.
If you need any further assistance in the meantime, please send us a direct message on Hello Peter, and the team will be happy to help.
Kind regards,
The Mweb Team