poor service , poor attitude

We only recently got fibre to my area via Openserve, and we choose Mweb as our service provider since then it has been such an unpleasant experience.

There is little to non in the form of communication from them, we have tried calling them and our calls have been put on hold, transferred and dropped and tickets closed with out being resolved.

When you speak to someone their attitude is one of bored nonchalance. We have updated them on the status of our installation, and still they can't be bothered to assist, or follow up with a resolution,

we still can't use the internet, we have followed up with open serve and confirmed that the installation and activation has been completed by them, all we require is a username and password, while Mweb chooses to wait for a work order to be closed and is not willing to follow up with Openserve themselves and rather expects me as a customer to follow up, they send no communication as to the progress of the order, so now we just have to wait, wait for the work order to be completed, while Mweb blames Openserve and nothing gets done.