Poor Service of MWeb

I am once again expressing my deep dissatisfaction and frustration with the unacceptable level of service I have received from Mweb. Despite clearly communicating—on more than one occasion—that my service should not be cancelled, it was nonetheless terminated without my consent. This is both disappointing and highly inconvenient. What adds to my dismay is that I was reassured by multiple representatives that my service would remain active. Those assurances have proven to be completely unreliable. Following the cancellation, I was then informed that my service would be reinstated, only to later discover that reconnection will only take place after the long Easter holiday period. This delay is unacceptable and demonstrates a lack of urgency, accountability, and regard for customer needs. Furthermore, I was previously promised that a new router would be delivered to me, as my current router is faulty. To date, there has been no delivery, no follow-up, and no clear communication regarding this matter. This ongoing neglect only compounds my frustration. The overall experience has been extremely disappointing—marked by poor communication, broken promises, and a clear failure to meet basic service expectations. As a paying customer, I expect reliability, transparency, and professionalism, none of which have been demonstrated in this case. I urge Mweb to take immediate action to: Expedite the reconnection of my service without any further delays; Provide clear and honest communication regarding the status of my account; Honour the commitment to deliver a replacement router without further excuses. This situation has caused unnecessary inconvenience and stress, and I sincerely hope that this matter will now be treated with the seriousness it deserves. I look forward to a prompt and satisfactory resolution.