Poor service: Mweb

I am writing this to express my extreme dissatisfaction with the service—or lack thereof—that I have received over the last 48 hours.

My Wi-Fi service stopped working two days ago, and despite my efforts to resolve this through the correct channels, I have seen no progress. My experience so far has been characterized by:

Total Connectivity Loss: I have been without internet for two full days with no estimated time of repair.

Wasted Time: I spent over 90 minutes on hold waiting to speak to a consultant. This is an unacceptable barrier to receiving support for a service I pay for.

Lack of Action: Although I have logged a formal call, no technician has been dispatched, and I have received no meaningful updates.

Reliable internet is a necessity, not a luxury. I expect a prompt response and a clear timeline for when a technician will be at my premises to restore my connection.

Reference Number: ***