Poor Service MWEB

Request to downgrade my product was sent on 11th August 2020. A reply from MWEB stated that it will take between 7 and 10 working days which meant that with my next payment the reduced amount would have reflected. The next invoice still did not reflect the reduced amount. After logging a Query it was marked as Resolved without a reply from MWEB. The next payment still did not show a reduced amount. I once again logged a Query online, 1st October 2020, with the below reply from MWEB on the 6th of October. This means that a request in my product that was supposed to take 7 to 10 working days has not been completed in almost 2 months while I have been charged the R130 additional.

Good day Your downgrade order has not completed and is still provisioning. This means you are still subscribed to your old product and not the new one yet. MWEB team