Poor service MWEB

Extremely poor service from MWEB, very long waiting time for assistance, minimum wait for a call to be answered is 30 minutes. They state that technical asssitance is available via "livechat" , there is no assistance, you either loose the chat or agent is not available to assist. All i need is to log a fault to test the line speed but no help to date. Since 31/05/25