Poor service live chat and support center

A debit order was made on my account on the 28/11/2025 and my services are cut according to the stupid robot that I have been listen to the past hour, been caller number 1 for that whole hour, both the contact center and the live chat there is no one to assist. Why debit my account then cut off services and be unreachable especially month end when we suppose to be sending important reports at work. I am so ****ed off. I had to drive to a friends place since the convenience that I am suppose to get as a customer is not sooooooooo convenient "support center and live chat.