POOR SERVICE JUST WANT MONEY

Hi Teboho,  We understand your frustration regarding the cancellation process and the confusion around the requirements shared with you. To clarify, your request was reviewed and you were correctly advised that the service must remain active in order for a cancellation to be processed and captured correctly on the system, particularly where provisioning dates or service activation details are still in progress or pending adjustment. This is a standard process requirement to ensure the account can be properly validated and closed without billing or provisioning errors. If you would still like to proceed with cancellation at a later stage, the service will need to be active so the request can be processed through the correct cancellation workflow. Once initiated, we will ensure it is handled through to completion. Kind regards,
 The Mweb Team