Poor service infrastructure

Our household has had a service with MWEB to provide internety connectivity since before 2020. With the passing of my father, MWEB accepted dealing with my mother. Now with the passing of my mother, MWEB confirmed they would only communicate with the executor of the estate, even though my wife was paying the monthly fee with online banking. In the last week, MWEB confirmed that they would continue with connectivity until the end of November where our family would continue with another service provider. MWEB terminated the service abruptly this morning between 10h00 and 11h00 without advance warning. I can only speculate as to motive, but I find the service to be awful. Thats not all, my wife, in trying to tie everything up, has had difficulty reaching a human being to communicate with and before she eventually did, spent weeks if not months trying to get someone at MWEB to help. Do not recommend.