Poor service, going in circles!!!!!

Very poor customer service from mweb/metrofibre. Recently moved to a new premises and kept my 100mbps line only to find out I'm getting 20mbps download when I'm paying for a 100. No calls or anything regarding updates I have been calling everyday to stay on your line for more than am hour!!!!!

Been 2 weeks now going on the 3rd without there tech or client service department able to help me fix my speed that I'm paying for. Called everyday and kept going in circles between different departments to figure out the problem.

Would cancel immediately if it wasn't for me working from home and being reliant on internet. Would rather go elsewhere. Can someone please help me fix and get what I am paying for!!!!!!!!