Poor service from Vumatel & MWEB

I lost my device in December 2023, and was therfore unable to transfer funds to my Virtual Card which Vumatel usually deducts from and did not have access to the Mweb app for me to make an electronic payment from, so i then made an ATM deposited the funds to the Nedbank banking details provided on the invoice i received... This was two days go from the time of writing this review.

I've submitted my proof of payment via the Mweb app after receiving my new device the next day and did not receive a response. So i decide to call the call center and the agent tells me i was not supposed to pay into the Nedbank account and i now need to send an email to *** to request that the payment be refunded to me so I can redo the payment via the app. *** would you put banking details on your invoice then say your clients cannot use them?? My internet connection is currently suspended and the subscription is due to be cancelled on the 7th of this month and if payment is not received, and I have not received any feedback relating to the payment that I made or it's allocation thereof and i need their internet for my studies and have an online exam coming up on the 10th of this month and have had to make alternative means to try and prepare for it and by the looks of it, ill still have to buy data (for Lord knows how much!) on my phone to hotspot my laptop on exam day.

You guys have inconvenienced me in the worst way!