Poor service from Vumatel and Mweb

On the 08/08/2020 we logged a call with Mweb about losing our fibre connection, They logged a ticket then Vumatel made contact, however, on arrival at my home, the technician investigated and discovered a temporary fix had already been done. As per the technician, Vumatel should have completed the permanent fix but never made contact after that. We have been trying for more than a month to get this issue sorted, logged several calls with Mweb and emailed Vumatel with evidence of their bad workmanship with no joy from either of these service providers. I am beyond frustrated with this situation as we are Mweb clients and all they have done is get Vumatel to fix the connection, but I have to call them to followup on the temporary fix and it takes between 10 and 20minutes before you speak to someone. So please think twice before using these service providers.