Poor service from the sales and tech support consultant who are bringing Mweb’s name into disrepute.

Good day,

I’m just writing this review to seek some intervention from Mweb management team. I have an outstanding Order for VoIP X***1 which has been opened for almost a month now. Now this is actually funny because I have an existing product with Mweb yet for the past two week I have been told awaiting bank verification.

To cut my story short, today I phoned their sales team and this consultant says it’s finalised from their end and she’s transferring me to tech support. Tech support again wants to authenticate me again….very strange for a tech company to lack efficiency. The name of the consultant is Sizwe. She then decides to hung up my call without providing me with any assistance.

I phone them again and this time it’s Ashwin or Gashwin who has been very helpful and he told me that my product is not on my profile. He too doesn’t understand why the sales team would transfer my call. He however escalated my case.

To Mweb, I feel the two consultants starting from the sales and the tech should be held responsible and some form of consequence management should take place.

This is very wrong especially to business people like us who rely heavily on Mweb services to have our relationship ruined because of them not taking their jobs seriously.

Can this matter receive the necessary attention.