1 reviews | Active since Jun 2013
Poor service from tech department
<p>Hi. I have had trouble since last week with my internet connection from mweb. I phoned them and get placed in cue for ages before gettting anyone on line. They give all sorts of things to try and still no luck. Then I got told the tech department will contact me. Well I received an e mail but still no fix for my problem. I used so much airtime hanging on waiting in cue for someone to answewr and still I have the same problem. It has been 4 call made to them and holding on for ages. I am not very happy with this kind of service </p>
Oh and what I do not understand is that they can call back very quickly if want to sell you service or upgrade. But when you have a problem the guys can not phone me back. Like what the hellis that. SERVICE ????
Think not
Oh and what I do not understand is that they can call back very quickly if want to sell you service or upgrade. But when you have a problem the guys can not phone me back. Like what the hellis that. SERVICE ????
Think not
Hi hermanwolk
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,
Hi hermanwolk
Thank you for bringing this to our attention.
As per your discussion with our Customer service consultant, this matter has now been addressed.
Your case has been escalated to the relevant department to assist and we will remain your point of contact until this has been resolved.
Kind regards
MWEB Client Services
Best regards,