Poor Service from Mweb's Telkom Lte Support

I have signed up for a special that I saw online with Mweb, for a Telkom LTE deal. I have received my modem and sim-card very quick, and was happy as the service is starting off a very fast way, but then after waiting a couple of days, and still no activation, I decided to call the support center to inquire, which I was transferred to 3 different agents, after which I was told the problem is by Telkom and not with them. I was then advised since it is a public holiday and activation people not working on a weekend, I will just have to wait till Monday to have my service activated. This is poor service