HB
HANSIE B
1 reviews | Active since Jun 2010
13 Apr 2026, 13:35
POOR SERVICE FROM MWEB. STAY AWAY
Mweb provide the worst service you can expect. No email address to make contact with their accounts department. I cancelled my contract 2 months ago but still receive invoices. Their chat box and call center is a total waste of time. Do not sign up for a contract unless you prepared to receive a horrible service.
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Replies (3)0
Replies (3)
Mweb's replyOfficial
13 Apr 2026, 14:02Good afternoon, Hansie
We understand how frustrating this must be, especially after going through the cancellation process and still receiving invoices, while also struggling to get assistance through the available channels. That kind of experience can be very discouraging.
Your account has been flagged for review by the Cancellations Team, with a request for them to look into the status of your cancellation and billing. They will be in contact with you directly to provide feedback and assist in resolving this.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
We understand how frustrating this must be, especially after going through the cancellation process and still receiving invoices, while also struggling to get assistance through the available channels. That kind of experience can be very discouraging.
Your account has been flagged for review by the Cancellations Team, with a request for them to look into the status of your cancellation and billing. They will be in contact with you directly to provide feedback and assist in resolving this.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
Mweb's reply13 Apr 2026, 14:02
Official
Good afternoon, Hansie
We understand how frustrating this must be, especially after going through the cancellation process and still receiving invoices, while also struggling to get assistance through the available channels. That kind of experience can be very discouraging.
Your account has been flagged for review by the Cancellations Team, with a request for them to look into the status of your cancellation and billing. They will be in contact with you directly to provide feedback and assist in resolving this.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
We understand how frustrating this must be, especially after going through the cancellation process and still receiving invoices, while also struggling to get assistance through the available channels. That kind of experience can be very discouraging.
Your account has been flagged for review by the Cancellations Team, with a request for them to look into the status of your cancellation and billing. They will be in contact with you directly to provide feedback and assist in resolving this.
If you need any further assistance, please send a direct message on Hello Peter with your details, and the team will be happy to help.
Kind regards,
The Mweb Team
HB
HANSIE B's updateReviewer Update
13 Apr 2026, 14:10After 35 years with Mweb, I just want them to follow my instructions. Cancel my contract - I gave you more than 30 days' notice and do not want to proceed with such a poor service. Stop sending me invoices, I will not pay them.
HB
HANSIE B's update13 Apr 2026, 14:10
Reviewer Update
After 35 years with Mweb, I just want them to follow my instructions. Cancel my contract - I gave you more than 30 days' notice and do not want to proceed with such a poor service. Stop sending me invoices, I will not pay them.
Mweb's replyOfficial
14 Apr 2026, 09:57Hi Hansie, we can understand your frustration, especially after such a long-standing relationship with Mweb, and we acknowledge your clear instruction regarding cancellation. At this stage, your request is currently with our Complaints Team, who are reviewing the matter in full, including your cancellation notice and billing concerns. They will ensure the correct checks are done and provide you with a clear outcome and next steps directly. We appreciate your patience while this is being processed and want to assure you that your case is being treated with priority to bring it to a proper resolution. Kind regards,
The Mweb Team
The Mweb Team
Mweb's reply14 Apr 2026, 09:57
Official
Hi Hansie, we can understand your frustration, especially after such a long-standing relationship with Mweb, and we acknowledge your clear instruction regarding cancellation. At this stage, your request is currently with our Complaints Team, who are reviewing the matter in full, including your cancellation notice and billing concerns. They will ensure the correct checks are done and provide you with a clear outcome and next steps directly. We appreciate your patience while this is being processed and want to assure you that your case is being treated with priority to bring it to a proper resolution. Kind regards,
The Mweb Team
The Mweb Team