Poor service from Mweb product

Good day, I'm currently a customer or paying client with Mweb fibre internet package. I must say for a lack of a better word it been a terrible service. Ever since i joined the Mweb I have received or enjoyed the internet I was promised when they sold me this product. Just to give a bit of a background I took this product in Dec.2020 and i was promised an installation in the next 7 to 14 days. Even that part took a month worth of waiting for the installation to take place. On the 18th Jan 2021 in was finally installed , but I couldn't enjoy the internet as i was told that the service from Vodacom wasn't active or there was an issue from the or global network and Vodacom were currently working on it.

From date that it today I've been phoning the Mweb customer careline and they've give me a same story will follow up with the network provider and will logged a call against the case. Through out this whole ordeal Mweb has managed to debt my bank account twice. The first one was obviously a mistake i was guessing as i was still not enjoying the service. But not as on the 25th Jan 21 they debited again my account for they service which they assuming i was enjoying.

Yesterday I called them again to do a ritual follow-up and I was so Frustrated at the time even threating to cancel my membership with them plus i even asked to speak to someone senior management to address my unresolved matter. Surprised they logged another call.

Today was my last and final draw. They logged another call again.

I'm just sharing my frustration on this platform to ensure that it out there that Mweb product are just not as good as they promised when they sell you the product. Clearly the sales team just want to make sale and they drop their clients while enjoying the monies they debt from their fault and misrepresentation product and service.

From an unhappy client of MWEB.