Poor Service from Mweb / Internet Solutions

When you subscribe to 8Mb/sec ADSL account, you expect a reasonable line speed but when you are not even getting 4Mb/sec, the blame game is on Telkom inefficiency, but your billing is not even credited for poor / lack of service! the message from technical team is as follows:

"Our specialists are not dealing with this and you will get contacted when feedback is known" Line fault open with reference number: MWB **********

Means, no work is done from Telkom side, I will be having life-long waiting for poor service, where your line & data managed by Mweb and you have no freedom to expedite so called "Telkom fault" What a service Mweb / Internet Solutions