Poor service from mweb

Poor service, they have installed Fibre in my house in February 2021 it never work. I was calling them since February but I never got help instead they are the ones who get frustrated when I ask about the solution for this problem. I have decided to cancel it Tuesday and they were proud to tell me that I will pay for cancellation for something that never worked since February and they are still failing to make it work but they say activation takes a maximum of five days after installation. I'm still waiting for cancellation confirmation since Tuesday and they don't want to give with an email address for cancellation.

Bad service from their call centre agents, they dropped my calls three times after I have spent for more than 30 minutes in the line waiting for them, they are so arrogant as if they are your customers.