Poor Service from Mweb and Vumatel

The most tedious process in order to obtain fibre through Vumatel and Mweb . I have app**** for my fibre line on the 2nd June 2022. I was told that the previous tenant did not cancel their service with the existing ISP and therefore the site was not clear for installation . I was then requested to send a proof of address showing that i am the new tenant in order to get the site cleared for installation . This was done on the 3rd June 2022 . To date i have received no feedback with multiple follow up calls on my side to get some progress. All occasions the feedback received is there is no turn around time and no SLAs in place .

My Fiancé and myself both work from home and have reiterated the importance of this to no avail.

My thoughts are to go through different service provider as Mweb do not show any level of service in this matter .

The previous tenant does not live here and i have sent all required documentation requested to process my order .

If i don not contact Mweb , I receive no communication .

Estimated completion date was 13th June 2022 .