Poor Service from Mweb and Openserve

We logged a Call on 11 April 2025, with our LOS blinking red, Fiber not working.

This call was closed over the weekend, without anyone attending to it.

Yesterday 15 April 2025 we called to follow up and was told that the previous call was closed as someone attended. We informed them that no one attended.

They then logged a NEW query yesterday on 15 April 2025. Someone called afterwards to ask if LOS is still blinking RED and we confirmed.

Today 16 April we did another follow up and was then told, that this call was only logged yesterday, of which it's not true, the one logged on 11 April 2025 was closed without anyone attending.

We are working from Home, No Fibre = No Business.....

I see Openserve vehicles daily around here, why can they not attend to our problem asap?

Mweb Account ***1