POOR SERVICE FROM MWEB

I am so broken by Mweb. After the delivery of the router, i am now on day 6 waiting for activation. When I took the package, I was told it will take 48hours for me to have access to the internet. So far I have spent more than R300 on airtime calling mweb due to long waiting period before speaking to a consultant.

Daily I spoke to different consultants but there is no help, no one is telling me exactly what is the PROBLEM, m told it will activate automatically. Requested to speak to a senior person, nothing. Wrote a query online, the response was "our records show that you gave us a call about issue" but fact of the matter is that there is no activation..

!! Everyone please, before you take anything with mweb, prepare yourselves. I was never ready.

To mweb, please train your staff to have solutions, not just answer the call then become helpless, by now mweb must know how to master their business. We can't struggle and have sleepless nights as if mweb started last week. For heavens sake LISTEN AND ASSIST, DON'T JUST CHASE THE MONEY. It's 1am now, I am writing this review. Struggling to sleep because I don't know how long m gonna buy data for me to watch TV as even my dstv can only be accessed online.

REGARDS UNHAPPY NEW CUSTOMER REGRETS !! REGRETS!!!