Poor service from MWeb

I app**** for fibre on 25th Jan 2021, on 28th mweb had delivered the router... I was Impressed, a week later openserve came to install the cables but had some technical issues. 2 weeks later they haven't returned and I call mweb to follow up on what's happening. I get sent from pillar to post told to hold on and then eventually I was advised that the request was escalated... Today the 17th Feb I get an SMS from mweb "Your Mweb Fibre order has been cancelled. The Fibre network is not available at the address you indicated and no other LTE or Fibre is available". I called them and was kept on hold for over 15 mins, no one could advise me anything.

What a joke, cables are in my house, my neighbour has fibre, using mweb, and there they send me such an SMS. Not even a phonecall, clearly mweb is no longer the great company they used to be, sloppy, inefficient and horrible customer service. I think I just dodged a bullet, reading all the reviews. Thank you MWeb, Your the best best, NOT.