Poor Service From MWEB

We are without internet since Monday morning and I’ve been calling MWEB for the last 3 days, however nobody seems to know what customer service is. I held on yesterday for 36 minutes, just for the call centre agent to drop the call on me, without any attempts to call me back. I’ve been using the Live Chat option, but that is a senseless communication platform, if you don’t have equipped or adequate staff on that skill to assist your clients.