Poor Service from Mweb

New Customer of 4 days. They took my money, charged me full and not the amount advertised on the website. Money is with them but I have not experienced their "service" to date. I am sitting on the phone for over an hour because they have too few agents manning the phones, and toooooo many clients with problems. I call and sit on the phone for over an hour, when i finally get thru, my airtime is depleted. I was told my Router is not configuerated. BUT you have my money already, why cant you make sure i have your service BEFORE you take my moola? So from day DOT I have a gripe with you, and guess what...I am still fully covered by Telkom LTE wireless. And mweb FIBRE is a total BS , the call centre service is poor, I tell the guy, can you please call me back , he says he cant, but he will get someone to call him sometime someday, dont know when. I am a new customer, and to experience this without even enjoying their service says ALOT. ALOT. I would like them to come and remove their router, and whatnots because they are in breach of their own contract. How can you take someones money without making sure they receiving your service? So for the past 5 days we hoping someone sorts this out... but as it is within the 7 day return policy, i need this BS cancelled. I don't think Mweb is better than Telkom. At least with Telkom I have never waited so long to be assisted, and they are very quick with their service, and resolution of queries. I made the biggest mistake even looking at Mweb