Poor service from Mweb

Bad service from Mweb.Very quick to sign up for their products but they don’t help you once you have subscribed.I signed up for fibre on the 24th of February 2021.

The terms and conditions were explained and the agreement is that It takes a further 3 to 5 working days after installation for your product to become active while Vumatel checks that your line is working.

I already had installed the fibre and the vuma set up was completed.My fibre is still not activated and it’s over 5 working days.I have been calling their customer service number daily and I hold the line for more than 10 minutes without an answer.I was excited when signing up because the lady who helped me explained everything clearly but I am disappointed now because of the above.